Refund policy

TrendzzBuy Return and Refund Policy

At TrendzBuy, we want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help. Please read our Return and Refund Policy below:

1. Returns

We accept returns on most items within 07 days of the purchase date, under the following conditions:

  • The item must be in its original, unused, and undamaged condition.
  • The item must be returned with all original tags, packaging, and accessories.
  • To initiate a return, please contact us at 03405766750or through our Contact Us page with your order number and details of the item(s) you would like to return.
  • Return shipping costs are the responsibility of the customer unless the item was defective, damaged, or incorrect.

2. Non-Returnable Items

Some items are non-returnable, including but not limited to:

  • Customized or personalized products.
  • Perishable goods.
  • Gift cards.

Please ensure that you review the product descriptions before making a purchase.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 2-3 business days.

  • Refunds will not include any shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).
  • Late or missing refunds: If you haven’t received your refund after the processing time, please check with your bank or credit card company. It may take some additional time before your refund is officially posted.

4. Exchanges

We currently do not offer exchanges. If you wish to receive a different item, please return the original item for a refund and place a new order for the replacement item.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [Insert Email Address]. We will provide you with a prepaid return shipping label and process a full refund or send you a replacement at no extra cost.

6. How to Return Your Item

  1. Contact us at [Insert Email Address] to obtain a Return Authorization.
  2. Pack your item securely in its original packaging with all tags and accessories.
  3. Ship the item back to us at the address provided in your Return Authorization email.

7. Contact Us

If you have any questions or need assistance with your return or refund, please contact us at:

  • Email: online009922@gmail.com
  • Phone Number03405766750

We’re happy to help!